FAQs

HOW SHOULD I STORE MY JEWELRY?

We recommend storing your GEMZ in the jewelry pouch they ship in. Store each piece individually to avoid scratching. The jewelry pouches are also great to use while traveling to protect your jewelry. 

HOW DO I TAKE CARE OF MY JEWELRY?

We suggest you remove your jewelry while showering, swimming and exercising. Please avoid contact with perfumes, lotions or hair products as they contain chemicals and oils that can increase the wear and tear on your pieces. Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, as this can affect the finishing.

CAN I SHOWER OR SWIM WITH MY JEWELRY?

For best care, do not shower or swim with your items. Keep them in a cool dry place and remove before bathing.

WHAT SHOULD I USE TO CLEAN MY JEWELRY?

For best cleaning we recommend using products made especially for costume or plated jewelry and or then polish and dry with a jewelry safe cloth to avoid scratching. 

MY JEWELRY IS TURNING COLOR, WHY IS THIS HAPPENING?

Every person’s unique skin-oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. Gold Plated jewelry will turn naturally over time, and there is no way to reverse this. You can prolong the life of your GEMZ pieces by following our care recommendations. See Jewelry Care 

MY JEWELRY ARRIVED DAMAGE, WHAT DO I DO? If your item(s) arrives damaged please email info@gemzbyrabbani.com within 48hours of delivery with photos and your order #.

Ring Size Disclaimer 

We want you to love and cherish your ring(s) as much as we do. We strongly recommend to make every effort to establish your ring size accurately at the time of the order. Please be aware that ALL ring designs are limited in their range of size.